Our "Ten Commandments" for

Satisfied Customers

1. Our customers are our most important valuable asset, and the most important people in our business.

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2. Our customers are not dependent upon us - We are dependent on them. They do not owe us any favors.

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3. Our customers are the purpose of our work - Without them there would be no jobs!

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4. Our customers are not just names on our books, but flesh and blood human beings who have as much right to be satisfied as we ourselves.

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5. Our customers are not outsiders - but a very necessary part of our business. Remember it's nice to be important, but more important to be nice.

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6. Our customers do us a favor when they call us for work, and we owe it to them to see that they are completely satisfied.

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7. Our customers are free to take their business wherever they wish - Whenever we fail to satisfy them.

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8. Our satisfied customers are an army of Ambassadors of good will for our (Your) company.

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9. Our profits and our jobs depend not only on getting customers - but keeping them satisfied with everything we do.

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10. Satisfied customers are the life blood of our business - and every other business - For without them there would be no business. 

Thank you,  D.M.I.C. Group